About us

Unicode Systems Limited is a Gauteng-based company established in 2000, which provides an innovative scope of telephone management and voice recording products which drive organisational efficiency. Our communication solutions optimise telephony expense and recording management systems as well as budgeting environments through the new generation of Proteus Enterprise, Proteus Office, Smart Record and Call Budgeting systems.

Our products save businesses time and money while empowering the workforce and streamlining business processes.

Our flagship product, Proteus, is the forerunner in organisational communication solutions and is available to the public and dealerships alike.

Our coverage

Our company has a national footprint with regional offices in major metropolitan areas in the following South African provinces:

  • Gauteng Province
  • Western Cape Province
  • Eastern Cape Province
  • Kwa-Zulu Natal
  • Free State Province
  • North-West Province
  • Mpumalanga Province
  • Northern Province

We also offer services in the following African countries:

  • Swaziland
  • Zambia
  • Botswana
  • Lesotho
  • Tanzania
  • Namibia

Unicode systems is the channel agent in Africa for the CTI Group, a multinational organisation with . Our company has been in partnership with the CTI Group since 2000. The CTI Group has been in South Africa since 1985 and has a Global footprint in over 70 countries, with 13 000 customers.

Our team, our experience

We have more than 100 years joint experience in Telephone Management Systems, with a powerful combination of SADC enhanced products, application of modern technologies, focused skill sets and business models. We aim to deliver high-end solutions and provide service platforms suited to SMEs and corporate enterprises.

Unicode boasts more than 40 years’ experience in call-billing and telephone management systems. Our service employees have more than three years’ experience each, adding superb skills and service excellence to our portfolio. Each employee upholds achievements of N+ or higher.

Our commitment to skills and knowledge development is evident in our service delivery. Employees are encouraged to enrol in various software and business courses to ensure persistent professional development which promotes accreditation, qualification and experience.

Our specialised service personnel are qualified to install, maintain and train on all our hardware and software components of the Proteus TMS and Call Barring system products.

Dynamic growth and vision

With continuous growing partnerships and an expanding base of over 3 000 customers in the SME and corporate sectors, Unicode Systems has become one of the leading providers of telephony solutions and is lauded for enduring designs and innovative solutions.

By staying abreast of technological advancements and market developments we will continue to offer dynamic telephone management solutions to our clients.