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Telephone Management Systems – The Basics

Telephone Management Systems can seem complicated and daunting for the average business owner.  There are many factors to consider and technology proceeds at such a rapid rate that it becomes almost impossible to keep up. We have compiled an article that makes this management system easy to understand.   What is a Telephone Management System […]

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Avon & Somerset Police Proteus Case Study

Proteus Enterprise from CTI Group brings Avon and Somerset Police significant business and regulatory benefits As a Police Constabulary, Avon and Somerset is not alone in having a legal obligation to provide call handling statistics and information to the Home Office. For example, this includes data on how the Constabulary is performing against their service level agreements […]

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What Proteus Telephone Management Software Means to Your Business

Telephone management software is the core of effective business communications management. Collecting data from telephony devices (traditional PBXs, Trading Systems and IPT platforms) to provide management reports that ensure equipment and networks are being used effectively and business services runs efficiently. Communications systems are one of the most highly used business assets, from sales and […]

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Cloud-based hosting and data security

The primary reason why businesses are reluctant to switch to cloud-based hosting is the question around the security of their data.  What if it’s lost or hacked into? In this article, we are going to reveal why cloud hosting is actually safer than traditional systems.   First, let’s tackle the issue of web application-based attacks.  […]

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Benefits of Cloud Based Software

Cloud-based hosting solutions The popularity of Cloud Computing and Software-as-a-Service (SaaS) have grown dramatically over the past number of years providing many small and medium sized companies, a popular alternative to the traditional software installations on-premise. The Cloud approach also reduces the inherent risk of upgrading an on-premise system to incorporate new features or service […]

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