Blog

Guy’s + St Thomas’ Hospital Proteus Case Study

Guy’s and St Thomas’ NHS Foundation Trust (GSTT) is one of the UK’s busiest NHS Foundation Trusts, with more than 900,000 patient contacts every year. Additionally, the Trust is one of the largest local employers in South London with approximately 11,000 staff working across its locations in Southwark (Guy’s) and Lambeth (St Thomas’). Guy’s + […]

Read More ›

Fraud Guard for Proteus Enterprise

Overview – Fraud Guard for Proteus Enterprise Fraud Guard for Proteus Enterprise protects your organization against telephony abuse, with real time tracking and monitoring of inbound and outbound call activities. With easy setup and deployment, Fraud Guard alerts select recipients such as department heads and voice or Network managers, when quantified call tracking criteria has […]

Read More ›

Kharafi National Proteus Case Study

THE CLIENT Established in 1976, Kharafi National has developed from a local contracting company into a world-class pan-Arabian Infrastructure Project Developer, Contractor and Facilities Management Service Provider, capable of undertaking a wide range of challenging projects. Today, Kharafi National is an international, multi-disciplined company with diversified operations across the Middle East and Africa in: • […]

Read More ›

Telephone Management Systems – The Basics

Telephone Management Systems can seem complicated and daunting for the average business owner.  There are many factors to consider and technology proceeds at such a rapid rate that it becomes almost impossible to keep up. We have compiled an article that makes this management system easy to understand.   What is a Telephone Management System […]

Read More ›

Avon & Somerset Police Proteus Case Study

Proteus Enterprise from CTI Group brings Avon and Somerset Police significant business and regulatory benefits As a Police Constabulary, Avon and Somerset is not alone in having a legal obligation to provide call handling statistics and information to the Home Office. For example, this includes data on how the Constabulary is performing against their service level agreements […]

Read More ›

What Proteus Telephone Management Software Means to Your Business

Telephone management software is the core of effective business communications management. Collecting data from telephony devices (traditional PBXs, Trading Systems and IPT platforms) to provide management reports that ensure equipment and networks are being used effectively and business services runs efficiently. Communications systems are one of the most highly used business assets, from sales and […]

Read More ›

Cloud-based hosting and data security

The primary reason why businesses are reluctant to switch to cloud-based hosting is the question around the security of their data.  What if it’s lost or hacked into? In this article, we are going to reveal why cloud hosting is actually safer than traditional systems.   First, let’s tackle the issue of web application-based attacks.  […]

Read More ›

Benefits of Cloud Based Software

Cloud-based hosting solutions The popularity of Cloud Computing and Software-as-a-Service (SaaS) have grown dramatically over the past number of years providing many small and medium sized companies, a popular alternative to the traditional software installations on-premise. The Cloud approach also reduces the inherent risk of upgrading an on-premise system to incorporate new features or service […]

Read More ›